Customer Service

HOURS/ OFFICE LOCATION		PHONE ORDERS: 10AM-4PM Monday-Friday (but we try to answer other days/hours when possible) With our busy schedule at festivals and food shows, (not to mention producing our amazing confections and energy bars) we are in and out of the office. But we will try to answer our office line if available. We WILL return messages so even if you reach voice mail, please leave your call back information. WILL CALL LOBBY We are happy to arrange an appointment for local order pickup. Just call us! Office line: (208) 610-1880 Shipping warehouse: 9991 N. Lyle Loop Ste B, Hayden, ID 83835 Email: [email protected]
Ordering & Shipping		Order online 24 hours on this site. We accept MasterCard, American Express, Discover, Visa, and PayPal. COLD PACK SHIPPING Cold-pack shipping uses an insulated cooler with non-sweat frozen cold packs. We suggest this shipping method for all bark and toffee shipments during warmer months (or going to warmer climates). Temps over about 80 degrees will do bad things to chocolate, so please keep this in mind when selecting your shipping method. We offer a flat $10 shipping for USPS domestic ground delivery UP TO 3LBS. Delivery time for this method is generally 3 days to the 48 contiguous states. (Orange is 2 days, Yellow is 3 days, etc) OVER 3 LBS (via USPS) ships via your chosen method, from Priority (3-5 days) up to Express (usually 2 day). UPS GROUND: We also offer UPS Ground shipping. We link to real-time UPS rate tables to calculate these rates.
Corporate Accounts & Resale to Retailers Order Changes/ Cancellation		We are happy to work with businesses to provide special pricing for bulk purchasing for client gifts and employee appreciation/incentives, supplier and vendor gifts, etc. We also offer discounts on bulk purchases of our physical gift cards and eGift cards. We also sell to gift shops, specialty food stores, wineries, and other established retailers for sales in their establishments that are a good fit with our target audience for our gourmet confections. See our corporate accounts page for info. After an order has entered our production schedule and we have allocated resources for it, the order is final. Changes to orders may be made before the order enters our production schedule. After that time, reasonable additions to an order are usually possible but deleting items off an order already in production is not possible. Again, it's a simple question of our business needing to allocate resources to effectively serve our clients. LARGE HOLIDAY ORDER CHANGES: If we choose to put an order into production more than 21 days prior to the delivery date but you need to make changes, then of course you still may do that at your discretion. The bottom line is that we will seriously endeavor to be responsive to your needs to the greatest extent possible within the confines of our production schedule here.
Service		If you ever have a problem or concern about an order, we want to hear about it immediately. There is no excuse for poor service, not from us, not from anybody. We pride ourselves on not only making unique and superior confections but in taking care of those who choose to do business with us. The bottom line is that the axioms of service, quality, price, and performance don't change just because you order via the internet. You get what you pay for in life. Sincerely, Pamela Robinson, Owner Robinson Soft Brittle, LLC