Customer Service

HOURS/
OFFICE
LOCATION

PHONE ORDERS: 10AM-4PM Monday-Friday (but we try to answer other days/hours when possible)

With our busy schedule servicing our retailers, shipping orders, or away at festivals and food shows, we are in and out of the office. But we will try to answer our office line if available. We WILL return messages so even if you reach voice mail, please leave your call back information.

WILL CALL LOBBY

November 1st - December 23rd: Open Tuesdays & Thursdays 12-6PM. Other days and hours by appointment for our concierge shopping service.
Off Season: Open by appointment only.

Office line: (208) 610-1880

Shipping warehouse: 9991 N. Lyle Loop Ste B, Hayden, ID 83835 

Email: [email protected]


Ordering & Shipping
Order online 24 hours on this site. 

We accept MasterCard, American Express, Discover, and Visa.

COLD PACK SHIPPING
Cold-pack shipping uses an insulated cooler with non-sweat frozen cold packs. We suggest this shipping method for all bark and toffee shipments during warmer months (or going to warmer climates). Temps over about 75 degrees will do bad things to chocolate, so please keep this in mind when selecting your shipping method.

REGULAR SHIPPING
We offer a flat $10 shipping for USPS domestic ground delivery UP TO 3LBS. Delivery time for this method is generally 3 days to the 48 contiguous states. (Orange is 2 days, Yellow is 3 days, etc)

OVER 3 LBS (via USPS) ships via your chosen method, from Priority (3-5 days) up to Express (usually 2 day).


UPS: We also offer UPS Ground, 3-day Select, and 2nd Day Air shipping. For packages up to 3lbs, we offer $15 flat rate 3-day Select, and $20 flat rate 2nd Day Air. For packages over 3lbs, we link to UPS rate tables for shipping costs.


Corporate Accounts & Resale to Retailers









Order Changes/
Cancellation

We are happy to work with businesses to provide special pricing for bulk purchasing for client gifts and employee appreciation/incentives, supplier and vendor gifts, etc. We also offer discounts on bulk purchases of our physical gift cards and eGift cards.

We also sell to gift shops, specialty food stores, wineries, and other established retailers for sales in their establishments that are a good fit with our target audience for our gourmet confections.




After an order has entered our production schedule and we have allocated resources for it, the order is final. 

Changes to orders may be made before the order enters our production schedule. After that time, reasonable additions to an order are usually possible but deleting items off an order already in production is not possible. Again, it's a simple question of our business needing to allocate resources to effectively serve our clients. 

LARGE HOLIDAY ORDER CHANGES: We generally put large orders into production 30 days prior to the shipping/pick-up date. Once we are within that 30-day window, we may not be able to alter an order's selections or sizes, although we can generally add to an order without issue.

The bottom line is that we will seriously endeavor to be responsive to your needs to the greatest extent possible within the confines of our production schedule here.


Service
If you ever have a problem or concern about an order, we want to hear about it immediately. There is no excuse for poor service, not from us, not from anybody. We pride ourselves on not only making unique and superior confections but in taking care of those who choose to do business with us.

The bottom line is that the axioms of service, quality, price, and performance don't change just because you order via the internet. You get what you pay for in life.

Sincerely,

Pamela Robinson, Owner

Robinson Soft Brittle, LLC