|(208) 610-1880 • Email: [email protected]|
PHONE ORDERS & INQUIRIES (JAN-OCT): 10AM-4PM Tuesday through Friday
We do try to answer and/or return calls other days/times where possible, even if we're away at food shows, visiting regional retailers, or at special events.
EMAIL INQUIRIES & ORDER STATUS: This email account is checked frequently (from 10AM well into the evening hours) Monday through Saturday. We return emails promptly.
We are ALWAYS UNAVAILABLE on Sundays
We are closed on the following holidays:
New Year's Day, Memorial Day, July 4th, Labor Day, and Thanksgiving Day.
During the 2023 Christmas holiday, we are closed from 6PM on December 22nd (our final will-call lobby day of the season) through Christmas Day. During the Christmas-to-New Year's break our will call lobby is open by appointment only but we are taking orders and shipping.
WILL CALL LOBBY
January through October: By Appointment Only
Shipping warehouse: 9991 N. Lyle Loop Ste B, Hayden, ID 83835
|Ordering & Shipping|
We accept MasterCard, American Express, Discover, and Visa.
Warm Weather Shipping Advisory
Chocolate (and the chocolate on our English Toffee) gets soft and
starts to melt at temps over about 75-80 degrees. Even if the ambient
air temp is in the 60's, if a shipment is in a hot delivery vehicle in
the sun, candy can very easily wind up arriving looking considerably
worse for the wear. We don't want that...you don't want that.
READ BEFORE ORDERING
With candy shipping just follow the best practice: If ever in doubt...COLD PACK SHIP.
ECONOMY SHIPPING (excluding cold-pack expedited shipping)
OVER 3 LBS (via USPS) is computed in real-time from UPS and USPS Priority rate tables.
|Corporate Accounts & Resale to Retailers|
are happy to work with businesses to provide special pricing for bulk
purchasing for client gifts and employee appreciation/incentives,
supplier and vendor gifts, etc. On orders placed over 45 days in advance of the pickup/shipping date, we bill 1/3 up front, 1/3 thirty days prior to pickup/shipping, and the final 1/3 three business days prior to pickup/shipping. For orders placed within 45 days of desired pickup/shipping date, we bill half up front and the remainder 3-5 business days prior to the scheduled shipping or pick up date.
After an order has entered our production schedule (roughly 45 days prior to delivery date) and we have allocated resources for it, the order is final.
Changes to orders may be made before the order enters our production schedule. After that time, reasonable additions to an order are usually possible but deleting items off an order already in production is not possible. Again, it's a simple question of our business needing to allocate resources to effectively serve our clients.
HOLIDAY ORDER CHANGES: We generally put large orders into production 30-45 days prior to the shipping/pick-up date. Once we are within the 30-day window, we may not be able to alter an order's selections or sizes, although we can generally add to an order without issue.
The bottom line is that we will seriously endeavor to be responsive to your needs to the greatest extent possible within the confines of our production schedule here.
|Service||If you ever have
a problem or concern about an order, we want to hear about it
immediately. There is no excuse for poor service, not from us, not from
anybody. We pride ourselves on not only making unique and superior
confections but in taking care of those who choose to do business with
The bottom line is that the axioms of service, quality, price, and performance don't change just because you order via the internet. You get what you pay for in life.
Pamela Robinson, Founder and Owner
Robinson Soft Brittle, LLC