|PHONE ORDERS: 10AM-4PM Monday-Friday (but we try to answer other days/hours when possible)|
With our busy schedule servicing our retailers, shipping orders, or away at festivals and food shows, we are in and out of the office. But we will try to answer our office line if available. We WILL return messages so even if you reach voice mail, please leave your call back information.
WILL CALL LOBBY
1st - December 23rd: Open Tuesdays & Thursdays 12-6PM. Other days
and hours by appointment for our concierge shopping service.
Office line: (208) 610-1880
Shipping warehouse: 9991 N. Lyle Loop Ste B, Hayden, ID 83835
Email: [email protected]
|Ordering & Shipping||Order online 24 hours on this site. |
We accept MasterCard, American Express, Discover, and Visa.
COLD PACK SHIPPING
OVER 3 LBS (via USPS) ships via your chosen method, from Priority (3-5 days) up to Express (usually 2 day).
|Corporate Accounts & Resale to Retailers|
are happy to work with businesses to provide special pricing for bulk
purchasing for client gifts and employee appreciation/incentives,
supplier and vendor gifts, etc. We also offer discounts on bulk
purchases of our physical gift cards and eGift cards.
After an order has entered our production schedule and we have allocated resources for it, the order is final.
Changes to orders may be made before the order enters our production schedule. After that time, reasonable additions to an order are usually possible but deleting items off an order already in production is not possible. Again, it's a simple question of our business needing to allocate resources to effectively serve our clients.
HOLIDAY ORDER CHANGES: We generally put large orders into production 30 days prior to the shipping/pick-up date. Once we are within that 30-day window, we may not be able to alter an order's selections or sizes, although we can generally add to an order without issue.
The bottom line is that we will seriously endeavor to be responsive to your needs to the greatest extent possible within the confines of our production schedule here.
|Service||If you ever have
a problem or concern about an order, we want to hear about it
immediately. There is no excuse for poor service, not from us, not from
anybody. We pride ourselves on not only making unique and superior
confections but in taking care of those who choose to do business with
The bottom line is that the axioms of service, quality, price, and performance don't change just because you order via the internet. You get what you pay for in life.
Pamela Robinson, Owner
Robinson Soft Brittle, LLC